Managing Financial Products TECHNOLOGY

How often do you use your mobile phone to pay for a product or service?

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How often do you use your mobile phone to pay for a product or service?

Overall over time:
Overall

43% of respondents in 2021 used a mobile phone to pay for a product or service, compared to 35% in 2018 and 22% in 2015

How often do you use your mobile phone to transfer money to another person?

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How often do you use your mobile phone to transfer money to another person?

Overall over time:
Overall

77% respondents ages 18-28 used a mobile phone to transfer money to another person, compared to 72% of respondents ages 30-44, 50% of respondents ages 45-59, and 22% of respondents ages 60+

How often do you access your checking or savings account with a laptop or desktop computer?

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How often do you access your checking or savings account with a laptop or desktop computer?

Overall over time:
Overall

80% of respondents in 2021 accessed their checking or saving account with a laptop or desktop computer, compared to 84% of respondents in 2018

How often do you access your checking or savings account through a mobile phone?

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  • Overall
  • Frequently
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How often do you access your checking or savings account through a mobile phone?

Overall over time:
Overall

73% of respondents in 2021 accessed their checking or saving account with a mobile phone, compared to 65% of respondents in 2018

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Planning Ahead, OUTLOOK

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Ability to Make Ends Meet, COVID-19